Contents
In plain language
• Complimentary one-year post-service care on every RGL project.
• Two free service visits within the first 90 days after handover, for adjustments.
• Annual maintenance contracts (AMC) available for kitchens and wardrobes.
• A dedicated service desk, Mon–Sat, 10am–6pm IST.
This summary is for convenience only. The full text below is what applies.
Most studios stop caring the day they hand over the keys. We think the opposite: a home is only proven good once it has been lived in for a year. This page sets out the support RGL Decors Home Interiors provides after you move in.
1. One-year post-service care
Every RGL project includes complimentary one-year post-service care. Because premium living deserves premium aftercare — your interiors should remain flawless long after handover, not just on handover day.
Within the first 90 days, you get two free service visits for adjustments — the small settling issues that show up once furniture is loaded and doors have been opened a few hundred times.
2. Dedicated service desk
Reach our service desk at enquiry@rgldecors.com or on WhatsApp / phone at +91 86374 20482, Monday to Saturday, 10am–6pm IST.
If the issue falls under warranty we handle it under those terms — see the warranty page. If it is a product defect, we coordinate the manufacturer's claim on your behalf rather than leaving you to chase a brand call-centre.
3. Annual maintenance contracts (AMC)
After your first year, an AMC keeps things running properly. It is preventative care rather than a fix-it-when-it-breaks arrangement: we catch loose screws, sagging shutters and worn sealant before they turn into a cracked hinge plate or a rotted sink base.
A paid AMC typically covers:
- Hinge alignment and re-levelling of sagging shutters
- Channel and sliding-track cleaning and lubrication
- Tightening of hinges, pull-outs and hydraulic lift-ups
- Sealant and moisture checks around sinks and countertop joints
- Surface touch-ups
For most Chennai households a service every six months is the right rhythm — more often if you are on the ECR/OMR coastal line, where salt air accelerates corrosion.
4. Other after-sales services
- Warranty service and fast support
- Furniture maintenance and repairs
- Deep cleaning and move-in ready refresh
- Renovation and upgrades to existing RGL interiors
5. What an AMC does not cover
So there are no surprises, an AMC generally excludes:
- Major physical damage — broken laminate or cracked stone from impact
- Water damage from a burst pipe or leaking RO system
- The cost of a replacement part that is out of manufacturer warranty (the AMC covers the labour to fit it; the component is billed)
- Termite or borer damage, which requires specialist pest control
Questions about this policy?
Contact RGL Decors Home Interiors at enquiry@rgldecors.com or +91 86374 20482. You can also reach us through our contact page.