Contents
In plain language
• Modular furniture (kitchens, wardrobes): 5-year warranty on hardware; 1 year on shutters and carcass against manufacturing defects.
• On-site carpentry: 1-year warranty.
• Electrical, lighting and appliances: covered by the original manufacturer's (OEM) warranty.
• Not covered: colour fading, wear, moisture damage, misuse or unauthorised modification.
This summary is for convenience only. The full text below is what applies.
This page sets out the warranty RGL Decors Home Interiors provides on interior work. Your signed quotation and work order remain the governing documents; where this page and your agreement differ, your agreement prevails.
1. What is covered
- Modular furniture (modular kitchens, wardrobes): a 5-year warranty on hardware (Hettich / Häfele-equivalent hinges, channels and mechanisms), and a 1-year warranty on shutters and carcass against manufacturing defects.
- On-site carpentry: 1-year warranty against defects in workmanship.
- Electrical fittings, lighting and appliances: covered under the original equipment manufacturer's (OEM) warranty. We will help you raise the claim with the brand.
2. What is not covered
- Upholstery, fabrics and natural wood: no warranty for colour fading, wear or moisture damage — these are natural, expected changes over time.
- Accidental damage, scratches, dents and normal wear and tear.
- Water damage from plumbing leaks, flooding, fire or natural disasters.
- Improper cleaning methods, or failure to follow the care instructions given at handover.
- Misuse, overloading, or unauthorised modification and repair by third parties.
The warranty is void in cases of misuse, water damage, unauthorised modification, or failure to follow the care instructions provided.
3. Raising a warranty service request
Contact us by email or phone and describe the issue — a photograph helps. We will assess whether it is an adjustment, a workmanship claim under our warranty, or a product defect to be escalated to the manufacturer, and we will coordinate the brand claim on your behalf.
Service visit response: within 7 working days in Chennai, and 10–14 days elsewhere in Tamil Nadu.
Email enquiry@rgldecors.com or call +91 86374 20482.
4. Post-service care
Every RGL project includes complimentary one-year post-service care after handover. This is separate from the warranty above: it covers proactive support and minor adjustments in your first year of living in the home. See our after-sales care page for what that includes, and for annual maintenance contracts thereafter.
5. Protecting your warranty
Simple habits keep your interiors — and your cover — in good standing:
- Wipe water spills promptly, especially at countertop joints and under the sink.
- Let soft-close mechanisms close on their own; don't force shutters shut.
- Don't overload drawers and shelves beyond their rated capacity.
- Repair plumbing leaks immediately and keep interiors well ventilated.
- Use the recommended cleaning products; avoid harsh chemical sprays on hardware.
- Avoid unauthorised repairs or structural modifications.
6. Terms
RGL to have this page reviewed by counsel alongside the signed quotation template, and to confirm whether the warranty is transferable on sale of the property.
Questions about this policy?
Contact RGL Decors Home Interiors at enquiry@rgldecors.com or +91 86374 20482. You can also reach us through our contact page.